Terms of Service
Effective date: November 14, 2026
These terms cover your use of Prominent, operated by Hardcastle Home Services LLC. By creating an account, you agree to the terms below.
Your account
You're responsible for keeping your login credentials confidential and for anything that happens under your account. Let us know right away if you suspect unauthorized access.
Billing, cancellation, and refunds
Free trial. Your first Prominent Pro subscription starts with a 30-day free trial. A payment method is required to start it, and nothing is charged during the trial. Each account gets one free trial.
When the trial ends. Unless you cancel before the trial ends, your subscription begins automatically and your payment method is charged the price shown when you started, monthly or annually depending on the plan you chose. The subscription then renews automatically each period until you cancel.
Cancelling. You can cancel at any time from Settings → Manage billing. If you cancel during the trial, you are not charged. If you cancel after it, your access continues through the end of the period you've already paid for and you won't be charged again.
The free version. If you cancel, or if a payment fails, your account moves to the free version of Prominent and everything you've added is kept. The free version has limits, including on the number of homes and on AI features, and reminders arrive as a weekly summary.
Refunds. We don't offer refunds for partial billing periods.
Price changes. If we change subscription pricing, we'll notify existing subscribers before it applies to their next renewal.
Your content
You retain ownership of everything you enter or upload — your home data, photos, and documents. You're granting us only the limited right to store and process that content for the purpose of providing the app's features to you (including sending it to our AI provider when you use an AI feature, as described in our Privacy Policy).
The AI features — please read this one
Prominent's AI-powered tools (data-plate scanning, parts lookup, maintenance plans, inspection report import, and the Ask Prominent chat, including any repair cost estimates it gives) are assistants, not licensed professionals. They can be wrong, incomplete, or out of date. Always verify a part or manual against your actual equipment before ordering or acting on it.
Ask Prominent may explain how to do a job yourself, from replacing a toilet or an outlet to working on a ladder, and will say when a professional is the better choice. Home repairs can involve electricity, water, gas, heights, heavy lifting and tools, and any of them can cause injury or damage if something goes wrong. Whether to do a job yourself is your decision, and any work you do, or hire someone to do, based on information from the app is at your own risk. Follow every safety step, stop if anything doesn't match what you were told, and hire a professional whenever you're unsure.
Home sharing
If you generate a share link to give someone else access to a home, you're responsible for who you share that link with. Anyone holding a valid link can view the information it's scoped to show until you revoke it.
Acceptable use
Please don't use Prominent to store or transmit anything unlawful, attempt to access another user's data, or try to disrupt or overload the service.
No warranty
Prominent is provided “as is,” without warranties of any kind, express or implied. We don't guarantee the app will be uninterrupted, error-free, or that any maintenance recommendation, cost estimate, or AI-generated response will be accurate.
Limitation of liability
To the fullest extent permitted by law, Prominent and its operator are not liable for any indirect, incidental, or consequential damages arising from your use of the app, or for any injury, loss, or damage to you, your home, or your property resulting from work or maintenance decisions made using information from the app, whether you do the work yourself or hire someone else to do it. Our total liability for any claim relating to the app is limited to the amount you paid us in the 12 months before the claim.
Changes
We may update these terms from time to time. We'll update the effective date at the top of this page when we do.
Contact
Questions about these terms? Email us at support@prominentos.com.